Fast help when it matters
Use the support tool to contact our support team. Your request, along with a screenshot and relevant system information, will be submitted so we can better understand your issue and help you faster. You only need to enter your contact information once; after that, it will be automatically pre-filled every time you launch the support tool. The support tool opens automatically for certain issues but can also be launched manually at any time.
Support tool not installed?
If the support tool is not installed on your system, you can download it here.
Online service
Quick help directly on your screen
With the online service, our support team can assist you quickly and conveniently – directly on your own screen.
Please submit a support request via the Dataflor support tool beforehand. This way, our support team will already have the most important information regarding your request.
This is how the online service works
1. You are already in telephone contact with our support team.
2. Download the remote maintenance software pcvisit and run the file.
3. Enter the remote maintenance ID in the opened dialog.
Securely connected. Personally supported.
During the online session, our support team will guide you step by step. This allows questions to be answered directly and solutions to be implemented quickly.
Quick online help with the knowledge base.
What requirements does your hardware and software have to meet?
Downloads
Everything you need to know about your Dataflor software
Here you will find current downloads related to your Dataflor software: plant and material catalogs, LANDSKETCH Libraries, licensing tools, support tools, and information on system requirements.